Refund policy

SHIPPING POLICY

We utilize UPS to ship year-round and only within the contiguous lower 48 states.  We only ship to physical addresses, not to PO Boxes.

Although we carefully pack our products, once the shipment is in the hands of the carrier, the timing and manner of delivery is out of our control. 

Order Processing Time

Orders are processed in-house by our team and are generally shipped 1-2 days after you place your order.

Orders placed Thursday-Sunday generally ship the following week.

If you have a tight shipping deadline, please give us a call so we can work with you to get your package to its destination on time!

Hot Weather

Shipping rates include complimentary ice packs and insulated packaging when shipping to hot weather locations.  

If your order is shipping to a hot weather location (70 F and above), please make sure someone is home to receive your package upon delivery to avoid melting! 

We cannot be responsible for packages left outside in the heat upon delivery.

Gift Orders

We realize that you may want to send a gift as a surprise. However, we recommend you notify the recipient of the shipment prior to arrival.  Please ensure that someone will be home to receive the package upon delivery to prevent it from sitting out in the heat.

Shipping Address Confirmation

Please be sure the shipping address you provide at checkout is the correct physical address, including any apartment number.  We are not responsible for undeliverable packages due to incorrect shipping addresses.  We do not ship to PO Boxes. 

Contact Us Immediately

If you notice an error on your order after checkout, please notify us by calling 863-272-9322 as soon as possible. We will make every effort to fix the error before your order is shipped.

 

RETURN POLICY

Because our products are perishable and temperature-sensitive, we don't accept returns. If something's gone wrong with your order, we'll make it right with a refund or a replacement — whichever you prefer.

Reporting an issue

  • Contact us within 24 hours of delivery if your order arrives damaged, spoiled, or otherwise not as expected.
  • Include your order number and a photo of the item — this helps us resolve things quickly.
  • We're unable to offer a refund or replacement for reports made after the 24-hour window, since we can no longer verify the product's condition at delivery.

Refunds

  • If you choose a refund, it's issued to your original payment method.
  • Please allow 5–10 business days for it to appear, depending on your bank.
  • Since the product is perishable, we won't ask you to ship anything back — just dispose of it safely once your claim is resolved.

Replacements

  • If you'd prefer a replacement, we'll get a new one out to you as soon as possible once your claim is confirmed.

Not covered

  • Change-of-mind requests after the order has shipped
  • Delivery issues caused by an incorrect address entered at checkout

Questions? Reach out to us at 863-272-9322 any time — we're happy to help.